2016 — Now
Baboon · Co-founder
Food delivery marketplace, B2C and B2B · Albania and Kosovo
Marketing & BI Lead · Part-time · 2024 — Now
- KPI framework and monthly and weekly CEO and board reports, built in SQL across orders, GA4 and the app stores.
- Value tiers and churn rules behind win-back campaigns reactivating 2,300+ customers a month.
- Found failed card payments logged as cancellations: the largest recoverable revenue leak, ~€12K a month.
Chief Product Officer · 2021 — 2024
- Led an 8-person product and marketing team with an annual budget above €200K.
- Ordering-funnel redesign: purchase time down 40%+, monthly orders up 1.5x.
- Customer and driver apps, CRM, POS and the B2B ordering platform; smart recommendations and AI-assisted logistics cut delivery time by 28%.
Brand Manager · 2016 — 2021
- Built the brand into Albania's most-downloaded food delivery app: 500K downloads by 2020.
- Cost per acquisition down 80%; repeat-order rate up 25% through gamification.